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MizMom
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Message 1 of 2
89
Flag Post

Locked out up stream 11

HP Recommended
Hp stream 11-ak0012dx
Other

My Hp stream 11-ak0012dx is asking for administrative password or power on password well my 2 year old set the password cause I had to use the restroom and didn’t think nothing of it when I walked out my daughter was at the table pressing buttons on it I have no clue what it could be 

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WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@MizMom 

Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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