Locked out

[MMcQ123]

I have a .\localadmin login screen with no password. When I turn on the laptop it already states states that the password is incorrect. There are no options to change the user before logging in.

[MMcQ123]

When the screen times out and I press any key, it prompts me to enter email and password for 'other user' but I haven't set any of these things up. I could just turn on and use before this happened. 

[Rose6666]

@MMcQ123

Thank you for posting on the HP Support Community.

I'll be glad to help.

Check if the computer boots to safe mode.

Click here for more details: https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

If the computer boots to safe mode, create a new user account to check if that works.

If safe mode doesn't work, please perform an extensive hardware test to ensure this isn't a hardware malfunction.

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click the Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.
• If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.