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Shawanna13
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Message 1 of 2
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Locked out

HP Recommended

I don’t remember putting in a  Challenge question, Now I am locked out of being able to put my password again because my daughter answered the incorrect password too many times

1 REPLY 1
WAWood
Level 16
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Message 2 of 2
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HP Recommended

@Shawanna13 

Sorry for the bad news, but when you do that, you then generally see a Disable Code on the screen -- but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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