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HP Recommended

Locked out

Example: PHP Scarlet Laptop
Microsoft Windows 10 (64-bit)

So about four months ago I bought my fiance' a HP Scarlet Laptop.  She pulled it out of the box once when she first got it and now four months later she cant remember her login information or her answers to the security questions. How can I circumvent the system to restart from the beginning.

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Message 2 of 2
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HP Recommended

Locked out



 Thank you for using HP Support Community.

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation