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‎06-23-2025 06:16 AM

HP Recommended

Hi I was given a HP laptop, the guy that owned it passed away and his daughter gave it to my. She didn't know his information and could not get past the login screen due to password.  How can I get past this screen please? Tyia

Harry Brochard
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1 REPLY 1

‎06-24-2025 02:26 PM

HP Recommended

Hi @Harry0500 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

 

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

If you would like help resetting the password on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

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