• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-02-2023 08:59 AM

HP Recommended
Product: HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2K4Y7AV)
Operating System: Microsoft Windows 11

Regarding the above laptop, sometimes I cannot shut it down, and when I do manage, it takes about 3.5 hours to reboot.

 

I do have an active case number, but am struggling to find how I contact them regarding this matter.

 

It is still under the extended warranty.

 

Any help appreciated. Thanks in advance.

Category:
1 REPLY 1

‎12-05-2023 02:14 AM

HP Recommended

Hi @TurboJackie,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Well, that seems a very odd issue. This could be a hardware issue. We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.