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Hp 15 a9 gold

Hi I have a Hp 15 a9 gold laptop that boots up then loops the hp page and then get stuck on it. I started it up and pressed f2 and done a extensive test which all come backed clear and passed tried all the test unplugging the a.c. And running the battery down And all them but nothing works. Many thanks samantha.

6 REPLIES 6
HP Recommended

Unplug any usb devices and try again.

HP Recommended

Hi Yh I haven't got anything plugged into it I  removed everything as soon as it played up. 

HP Recommended

It should have a hp recovery option on startup, something like this:

 

https://www.youtube.com/watch?v=oVia5rbOEbs

 

It may boot into windows own repair after enough efforts at startup but that's not the best advice. 

HP Recommended

Ok thank you I will give this ago. 

 

HP Recommended

It won't allow me to do it, just comes up with that my device needs repairs  and says a file is missing. Error code 0xc0000225 

Says I need a recovery tool but I don't have none. 

HP Recommended
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