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Samantha31
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Looping the hp screen

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Hp 15 a9 gold

Hi I have a Hp 15 a9 gold laptop that boots up then loops the hp page and then get stuck on it. I started it up and pressed f2 and done a extensive test which all come backed clear and passed tried all the test unplugging the a.c. And running the battery down And all them but nothing works. Many thanks samantha.

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stevecomputer
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Unplug any usb devices and try again.

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Samantha31
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Hi Yh I haven't got anything plugged into it I  removed everything as soon as it played up. 

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stevecomputer
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It should have a hp recovery option on startup, something like this:

 

https://www.youtube.com/watch?v=oVia5rbOEbs

 

It may boot into windows own repair after enough efforts at startup but that's not the best advice. 

Restoring the laptop to factory defaults will permanently remove all personal files, any software you have installed, and will return the laptop to factory s...
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Samantha31
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Ok thank you I will give this ago. 

 

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Samantha31
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It won't allow me to do it, just comes up with that my device needs repairs  and says a file is missing. Error code 0xc0000225 

Says I need a recovery tool but I don't have none. 

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stevecomputer
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Learn how to recover an HP computer using a download of the recovery software.Chapters:00:00 Introduction00:31 Setting up a bootable USB flash drive04:00 Rec...
Learn how to recover your computer using the HP cloud recovery tool.Chapters:00:00 Introduction00:16 What you will need01:19 Start recovery process04:16 Reco...
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