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02-18-2021 10:02 AM
Hi I have a Hp 15 a9 gold laptop that boots up then loops the hp page and then get stuck on it. I started it up and pressed f2 and done a extensive test which all come backed clear and passed tried all the test unplugging the a.c. And running the battery down And all them but nothing works. Many thanks samantha.
02-18-2021 01:57 PM
It should have a hp recovery option on startup, something like this:
It may boot into windows own repair after enough efforts at startup but that's not the best advice.
02-22-2021 11:47 AM