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‎05-15-2020 07:19 AM - edited ‎05-15-2020 07:20 AM

HP Recommended
Product: Stream 14
Operating System: Microsoft Windows 10 (32-bit)

Bought laptop at pawn shop was on sale because it didn't come with a password for Windows 10 so I tried to go around it  and wiped my OS how do I get it working again will provide product key number and anything else to verify it's legit right now it's just a $80 paperweight

1 REPLY 1

‎05-15-2020 11:08 AM

HP Recommended

@Johnrob76 

We're not allowed to assist you with password recovery due to forum policies -- even though you have information about the laptop.

 

Your best bet, since this is a used PC, would be to do a complete factory reset from HP Recovery Media.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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