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‎11-13-2019 07:40 AM - last edited on ‎11-15-2019 08:11 AM by Retired

HP Recommended

I have the same issue on my HP ENVY Notebook 17t, running Windows 10 64-bit  (S/N CND6151B0Z, P/N M9X66AV. 

 

The issue started recently (last few weeks).

 

I have updated the BIOS, and tried all recommended updates to drivers, etc.

 

What is the "private" solution to this issue.

1 REPLY 1

‎11-16-2019 05:33 AM

HP Recommended

Hi @Oudin

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps.  This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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