cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
BRIAN965
New member
1 0 0 0
Message 1 of 2
283
Flag Post

Solved!

MEMORY FAILURE

HP Recommended
ELITEBOOK8570W
Microsoft Windows 10 (64-bit)

can't start up my EliteBook keep getting error code  "MEMORY FAILURE ID : RGAFLF-1KKAQS-MFKSWJ-003803"

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
145,174 68,735 22,859 35,046
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The checksum for the code you posted failed, so I could not generate a report.

 

99% of the time you get a code like that, you will have to remove and replace the failed memory module.

 

If your notebook has two memory modules, remove one and test the remaining one and see if the notebook boots up and the code goes away.

 

If you still get the same code, then remove that memory chip and install the first one you removed.

 

Below is the link to the service manual.  Chapter 4 has the memory removal and replacement procedure.

 

Note that the memory may be located in two places in your notebook...under the keyboard and under the service door.

 

c03905828.pdf (hp.com)

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
145,174 68,735 22,859 35,046
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The checksum for the code you posted failed, so I could not generate a report.

 

99% of the time you get a code like that, you will have to remove and replace the failed memory module.

 

If your notebook has two memory modules, remove one and test the remaining one and see if the notebook boots up and the code goes away.

 

If you still get the same code, then remove that memory chip and install the first one you removed.

 

Below is the link to the service manual.  Chapter 4 has the memory removal and replacement procedure.

 

Note that the memory may be located in two places in your notebook...under the keyboard and under the service door.

 

c03905828.pdf (hp.com)

1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation