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AMITAKHARAT
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MY NOTEBOOK RESTARTS AUTOMATICALLY WHEN I'M ONLINE SURFING

3FQ20PA#ACJ
Microsoft Windows 10 (64-bit)

PRODUCT NUMBER:3FQ20PA#ACJ

PRODUCT NAME: 15-bs146tu

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HP Support Agent
HP Support Agent
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Message 2 of 2
54
Flag Post
HP Recommended

MY NOTEBOOK RESTARTS AUTOMATICALLY WHEN I'M ONLINE SURFING

Hi @AMITAKHARAT

 

Welcome to the HP Support Community. 

 

To better assist you - Were there any recent hardware or software changes made? 

 

While you respond to that, try updating the computer - 

 

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 3 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

If the issue still persists, test the hardware - 

 

1) Hold the power button for at least five seconds to turn off the computer.
2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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