cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
49
Flag Post

Maybe bios

HP Recommended
G62
Microsoft Windows 10 (64-bit)

I have an older laptop that is broken because of my own actions. I want to fix it, but am not sure where to start. I had gotten into the bad habit of pulling the power supply plug to shut off the computer when it froze. The battery was no longer any good, so power was via the wall socket. The last time went like this, the computer froze, I pulled the plug, reinserted the plug, got a blue screen with something processing, freaked out, pulled the plug again, reinserted, got absolutely nothing. I checked the power supply with a multi-meter and output looked to be what the label says. I did the "hold Windows key and B or V key thing, nothing. I am pretty sure the blue screen I saw was the bios being checked and I interrupted that. I found some videos online about how to open the case, but once that is done is where I am stopped. I like to keep "Old Betsy", just wish I knew what is needed. I am pretty sure it has an Intel chip, the HD is 250GB, it a G62, and currently running Windows 10. It was purchased in 2010.

1 REPLY 1
Highlighted
Level 16
Level 16
25,940 25,872 2,375 5,615
Message 2 of 2
Flag Post
HP Recommended

@ChetFredCam 

Pulling the plug on a laptop that does not then run on battery power can corrupt the filesystem since that is a Hard Shutdown -- and that can cause a BlueScreen fault -- which is then really, really hard to fix.

 

It's also probably not a BIOS issue as a hard shutdown would have no negative effect on the BIOS.

 

Nothing you are going to do INSIDE the laptop will fix this, as this is most likely a corrupted filesystem -- and the only fix for that is going to be reinstalling Windows.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation