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Gailynn
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Message on laptop CRITICAL PROCESS DIED. My laptop will not restart. Numerous attempts made. Help!

HP Recommended
Intel Platium Processor
Microsoft Windows 10 (32-bit)

Was watching movie, laptop would not restart once it went out. Blue screen keeps telling me to restart. Message on screen "Critical Process Died" what do I do?

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Echo_Lake
HP Support Agent
HP Support Agent
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@Gailynn

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Use Windows Security to scan for viruses and malware (Windows 10)

Open the Windows Security app, and then complete an offline scan for computers with Windows 10.

  1. Save any open files, and then close any open apps.

  2. In Windows, search for and open Virus & threat protection.

  3. Click Scan options or Run a new advanced scan.

    Selecting Scan options in Virus & threat protection

  4. Select Windows Defender Offline scan, and then click Scan now.

  5. Click Scan.

    If a User Account Control window displays, click Yes.

    The PC restarts, and the scan begins. The scan takes about 15 minutes to complete.

    Clicking Scan in the Save your work window

  6. To view the scan results, search for and open Virus & threat protection, click Scan options, and then click Threat history.

    NOTE: For earlier versions of Windows 10, click Threat history on the Virus & threat protection screen.

    Selecting Threat history in Scan options

  7. For additional information, click See full history.

    • If no threats were detected, no action is necessary.

    • If threats were detected, choose from the options that display, such as Clean threats or Start actions, to resolve the threat.

For more information about using Windows Security, go to Using Windows Security to Prevent Virus and Spyware Problems (Windows 10).

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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