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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Missing Informations on System Board

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07-05-2019 10:32 AM
Hi please, I have this issue with my new Laptop, here is the message that displays anytime I turn on my laptop
'' Product Information not valid. The following product information programmed into the system is missing or invalid
System Board (00A) - Feature Byte
System Board (00A) - Build Id
System Board (00A) - Serial Number
System Board (00A) - SKU Number
System Board (00A) - Product name''
please need help how to resolve all this, I check on my laptop, and found no Information about all this.
07-08-2019 03:29 AM
Hi @Rellinxe
Welcome to the HP Support Community.
This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.
To know more, refer to this document - HP PCs - Product Information Not Valid Error Displays before the Computer Starts
Hope this helps!
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Have a great day!
Asmita
I am an HP Employee