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HP Recommended

Hi please, I have this issue with my new Laptop, here is the message that displays anytime I turn on my laptop

'' Product Information not valid. The following product information programmed into the system is missing or invalid

   System Board (00A) - Feature Byte

   System Board (00A) - Build Id

   System Board (00A) - Serial Number

   System Board (00A) - SKU Number

   System Board (00A) - Product name''

 

please need help how to resolve all this, I check on my laptop, and found no Information about all this.

1 REPLY 1
HP Recommended

Hi @Rellinxe

 

Welcome to the HP Support Community. 

 

 This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

To know more, refer to this document - HP PCs - Product Information Not Valid Error Displays before the Computer Starts
 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.