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Model 13-ac023dx won't power on

HP Spectre X360
Microsoft Windows 10 (64-bit)

My X360 will not power on.  The charge light is orange, but no fans or beeps of any kind.  I tried the troubleshooting tips, but nothing works. I found a post that this is a known problem. What can I do to get this fixed?

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Model 13-ac023dx won't power on

@ssm15 Welcome to HP Community!


I understand that the laptop will not turn on.


Do not worry. I will try to fix the issue.


Did you try to do any changes to your notebook?

When was the last update done in your notebook?


Please perform the below steps and check for the issue.


Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step


Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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