10-26-2016 05:21 PM
10-27-2016 12:28 AM
I just got off the phone with HP Support and the diagnosis is just as I expected: I have a dead motherboard. I was using my Spectre x360 and all of a sudden I hear a pop and the computer shutsoff. A hard reset doesn't work; plugging in the AC charger elicits no response (no power on, no LED). All these symptoms point to a blown capacitor, which seems to be a reoccuring issue in these forums. I bought this laptop when it was first revealed at over $1000, and now its dead, just a few months after the default warranty expired. HP, what can I do when this is considered a manufacturing defect?
12-16-2016 02:51 PM
I have the same problem with my x360 and around the same time ithe motherboard died as you discribed. We I researched the problem on the web, lots of entries with the same exact problem popped up. HP should have a recall or fix these motherboards even it is out of warranty. I guess it will be a hard fight before HP admit any faulty design and agree to fix the problem for free.
12-17-2016 01:23 PM
Thank you for posting on the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
I hope you have a good day,
I am an HP Employee