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- HP Community
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- Notebook Boot and Lockup
- My ENVY M17 slow on boot

Create an account on the HP Community to personalize your profile and ask a question
11-29-2023
05:20 AM
- last edited on
04-02-2024
12:20 PM
by
AndressaR
Hi @DirtBoys,
Welcome to the HP Support Community.
I'd like to help!
Did you make any hardware or software changes on your PC?
Are able to boot into BIOS on your PC?
Try the steps recommended below.
Try restoring the BIOS to default and check if it helps.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Try updating the BIOS and chipset driver on your PC and check if it helps.
You can try updating the drivers using HP support assistant.
Also, You can follow the below workaround to fix the issue.
1. Press the Windows and R key together to open the run command box.
2. Type msconfig and press enter.
3. Go to the services tab and Uncheck or disable App Readiness. Refer to this image:
4. Click on Apply and click OK.
5. Restart your computer.
If the issue still persists after trying out the steps try the steps recommended below.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.
Refer this article to further troubleshoot lock up or freezing issues with PC.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
11-29-2023
08:42 AM
- last edited on
04-02-2024
12:21 PM
by
AndressaR
Hi @DirtBoys,
Welcome to the HP Support Community.
I'd like to help!
Did you make any hardware or software changes on your PC?
Are able to boot into BIOS on your PC?
Try the steps recommended below.
Try restoring the BIOS to default and check if it helps.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Try updating the BIOS and chipset driver on your PC and check if it helps.
You can try updating the drivers using HP support assistant.
Also, You can follow the below workaround to fix the issue.
1. Press the Windows and R key together to open the run command box.
2. Type msconfig and press enter.
3. Go to the services tab and Uncheck or disable App Readiness. Refer to this image:
4. Click on Apply and click OK.
5. Restart your computer.
If the issue still persists after trying out the steps try the steps recommended below.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.
Refer this article to further troubleshoot lock up or freezing issues with PC.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
11-29-2023
09:39 AM
- last edited on
04-02-2024
12:16 PM
by
AndressaR
Hi @DirtBoys,
Welcome to the HP Support Community.
I'd like to help!
Did you make any hardware or software changes on your PC?
Are able to boot into BIOS on your PC?
Try the steps recommended below.
Try restoring the BIOS to default and check if it helps.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Try updating the BIOS and chipset driver on your PC and check if it helps.
You can try updating the drivers using HP support assistant.
Also, You can follow the below workaround to fix the issue.
1. Press the Windows and R key together to open the run command box.
2. Type msconfig and press enter.
3. Go to the services tab and Uncheck or disable App Readiness. Refer to this image:
4. Click on Apply and click OK.
5. Restart your computer.
If the issue still persists after trying out the steps try the steps recommended below.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.
Refer this article to further troubleshoot lock up or freezing issues with PC.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee