cancel
Showing results for 
Search instead for 
Did you mean: 
soates
New member
3 2 0 0
Message 1 of 7
14,746
Flag Post

My HP ENVY gets stuck on a black screen each start-up

HP Recommended
HP Envy 17"
Microsoft Windows 8 (64-bit)

Whenever I start my HP Envy I am given a black screen which after trying about everything you possibly can without seeing a thing I have had no luck fixing this. Basically I press the power button to boot it up, it begins it's bootup(judging by sounds) but shuts back down after a couple of seconds, after about 5 more seconds pass it begins to start back up again sounding like it used to sound when starting it up, However I am left with a black screen which I am unable to fix. Please help

6 REPLIES 6
Chimney_83
Retired
Retired
8,121 8,112 487 950
Message 2 of 7
Flag Post
HP Recommended

Greetings @soates,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that your computer is not booting to the login screen or desktop, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

 

Please disconnect any devices connected to your computer. 

If you have any USB or DVD in the computer, please disconnect it.

Perform a power reset on the computer. Click here for assistance. 

Disconnect the adapter, remove the battery (if it can be removed)

Hold down the power button for 30 seconds to drain the static in the computer. 

Connect the adapter and battery to the computer. 

Turn the computer ON while holding the Win + B key. (hold these 2 keys for more than 10 seconds, let go of the power button alone)

Refer to this HP Article to know more about BIOS recovery. 

If rolling back BIOS does not work, try again. 

 

If the issue persists, try an external monitor or contact our phone support team to check on the service options available for your computer. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

0 Kudos
savvy2
Level 7
1,432 1,383 39 123
Message 3 of 7
Flag Post
HP Recommended

 

see lines 1,3,5,

please post your service tag data.

if the tag is missing  this data is in the BIOS Information page F1.

 

 

 http://partsurfer.hp.com/search.aspx

NO warranty answers by me.
0 Kudos
savvy2
Level 7
1,432 1,383 39 123
Message 4 of 7
Flag Post
HP Recommended

please post your service tag, minus, the serial/  s/n

NO warranty answers by me.
0 Kudos
soates
Author
New member
3 2 0 0
Message 5 of 7
Flag Post
HP Recommended

Not sure what you're trying to say nor do I know what alot of what you're refering to is.

0 Kudos
CF4
Level 9
5,904 5,889 206 526
Message 6 of 7
Flag Post
HP Recommended

Hi

 

If you can make one of these, it may help, DVD or USB....

 

ISO images of various Microsoft OS's are available. They can be be downloaded (sometimes you need a licence key other than the HP OEM key) and 'burnt' to a DVD or USB. They will NOT contain the appropriate HP software, like drivers etc, but will enable a repair to be started

https://www.microsoft.com/en-us/software-download/windows7

https://www.microsoft.com/en-us/software-download/windows8

https://www.microsoft.com/en-us/software-download/windows10

For when you only have Linux etc (non MS OS) to create install media.
https://www.microsoft.com/en-us/software-download/windows10ISO

 

THEN ......

 

ADJUST SECURE/LEGACY BOOT & BOOT ORDER AS NEEDED.

0 Kudos
soates
Author
New member
3 2 0 0
Message 7 of 7
Flag Post
HP Recommended

After downloading and loading the BIOS file onto the USB and connecting it upon startup has fixed the problem, I have succesfully logged back in with a normal screen. Thanks very much @Chimney_83 🙂

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation