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Geoirth
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Message 1 of 2
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My HP Envy x360 Ryzen 7 Will Not Start

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

This laptop was a special order and is less than two months old. The battery and drives are not serviceable.  It's been working beautifully but after shutting down tonight it will not start. It's fully charged and when plugged in the charge light is white. The power button does absolutely nothing. No peripherals are plugged in. It's not that it isn't booting, there is just no power when the on key is pushed. Truly frustrating. I've tried all the keyboard combinations people have suggested without luck.There's a full warranty but there's personal information on my NVMe SSD drive that I need. Normally I'd just remove it but it's awkward with this model and I don't want to void the warranty. I plan on calling tomorrow to see what my options are. Annoying.....

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Echo_Lake
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Message 2 of 2
Flag Post
HP Recommended

@Geoirth

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP Envy x360 Ryzen 7 notebook is not starting up, If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

ECHO_LAKE
I am an HP Employee

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