cancel
Showing results for 
Search instead for 
Did you mean: 
Aléré
New member
2 1 0 0
Message 1 of 3
147
Flag Post

My HP Laptop can't boot correctly

HP Recommended

The problem i'm faced with is that when i power on my laptop it's gives me a blue screen like shown in the picture below.

Is there someone to help me to solve this.

Best

 

image-02.jpgimage-03.jpg

 

2 REPLIES 2
WAWood
Level 16
Level 16
29,519 29,428 2,684 6,482
Message 2 of 3
Flag Post
HP Recommended

@Aléré 

The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Details about what you are doing that gets you to this page

Once you provide the needed details, someone will reply.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

0 Kudos
Aléré
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Here are bellow the details you asked for :

detailed model number of the PC : HP Probook 450 G2

OS Version : Windows 10 Prof.

Age of the PC :   4 years old  (2016)

I wasn't doing anything special except working in Ms Word and Ms Excel one one day. I turned off the laptop correctly and the following day, when I powered on I received this error message on the screen.

If these informations can help.

In advance thank you for your answer

Best regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation