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CarltonStorm
New member
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Message 1 of 2
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Flag Post

My HP Pavilion

HP Recommended
HP Pavilion x360 .
Microsoft Windows 10 (64-bit)

I bought this product on 10 August and have already had a hard drive replaced, which took about 3 weeks. I got it back and used it three times and it crashed again with the blue screen with the sad face and an error message saying "can't access a boot device". So looks like the hard drive again. My question is" Has anyone else had the same problem with their HP Pavillion 360"

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@CarltonStorm

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Since this is a Hardware issue please contact HP Support for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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