My HP Pavillion Lap does not accept any alphanumerical character to enter ny password. What to do?

[Wolf-Max]

My HP Laptop does not accept any alphanumerical character to enter my password. What to do?

[Nal_NR]

Hi @Wolf-Max,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Pavilion Laptop PC 13-bb0000 is not accepting alphanumeric characters to enter your password, here are some steps you can try to resolve the issue:

1. Check Keyboard Layout

• Ensure your keyboard layout is set correctly, as an incorrect layout might cause unexpected characters.
  • On the login screen, click on the language or keyboard layout icon in the lower-right corner of the screen and select the correct keyboard layout (e.g., US, UK).

2. Use On-Screen Keyboard

• If the physical keyboard is not responding correctly, try using the on-screen keyboard.
  • Click on the Ease of Access icon on the login screen (bottom-right corner).
  • Select On-Screen Keyboard and use it to enter your password.

3. Restart the Laptop

• Sometimes, a simple restart can resolve temporary glitches.
  • Press and hold the power button to force a shutdown, then power it back on.

4. Check for Stuck Keys

• Ensure none of the keys on your keyboard are stuck or pressed down.
  • Gently press all keys to ensure they are functioning properly.

5. External Keyboard

• Connect an external USB keyboard to see if it allows you to enter your password.
  • If the external keyboard works, the issue might be with your laptop's built-in keyboard

Kindly check the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Wolf-Max,

Please find the next steps below. 

6. Boot into Safe Mode

• Try booting into Safe Mode to see if the issue persists.
  • Power on your laptop and immediately press F8 or Shift + F8 repeatedly until you see the Advanced Boot Options menu.
  • Select Safe Mode and try entering your password.

7. Reset Keyboard Drivers

• Boot into Windows Recovery Environment (WinRE) to reset keyboard drivers.
  • Power on your laptop and immediately press and hold the Power button to turn it off. Repeat this process 2-3 times until you see the Preparing Automatic Repair screen.
  • Go to Troubleshoot > Advanced options > Command Prompt.
  • In the Command Prompt, type the following commands and press Enter after each:

• Restart your laptop and see if the issue is resolved.

 

8. Check for BIOS Update

• Ensure your BIOS is up to date by visiting the HP Support website and downloading the latest BIOS update for your laptop model.
• Follow the instructions provided to update the BIOS.

9. Reset Password via Microsoft Account

• If you are using a Microsoft account to log in, you can reset your password online.
  • On another device, go to the Microsoft account password reset page.
  • Follow the instructions to reset your password.

10. Perform a System Restore

• If the issue started recently, perform a system restore to a point before the problem began.
  • Boot into WinRE as described above.
  • Go to Troubleshoot > Advanced options > System Restore.
  • Select a restore point and follow the on-screen instructions.

By following these steps, you should be able to identify and resolve the issue with entering your password on your HP Pavilion Laptop PC 13-bb0000.

If none of the above steps work, contact HP Phone Support for further assistance, as there might be a hardware issue with the keyboard.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.