05-31-2016 01:25 AM
I have bought my HP Spectre x360 - 13-4002dx on 3rd MAy 2015 the expiry ended 1 year later. it was working perfectly but one week after Warrenty expired it stopped working no 'charging light' not getting switched on,nothing.It is such a premium product and the quality is so questionable. I need to travel to US and need to handle a lot of things simulatniously please help me out.
I was working on my HP Spectre x360 - 13-4002dx and the battery got discharged and it won't turn on.
06-01-2016 06:17 AM
Thank you for visiting the HP Forums!
I have looked into your issue about your HP Spectre x360 - 13-4002dx Notebook not turning on. Try performing a hard reset. Please note the section on Reset a notebook with a sealed or non-removable battery.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.
Please let me know how this goes.
You can say thanks for trying to help by clicking the Thumbs Up below.
I work on behalf of HP
06-02-2016 04:47 AM
it is not working.now the battery is not charging.There is no power.I got it checked from an Authorized service centre the motherboard is burnt from inside.It is so perturbing that a premium product is getting burned. I never expected this .Please let me know what should i do next.I dont want to pay i have payed so much on this laptop already.I have taken utter care f the laptop.Please give me a solution ASAP.
06-02-2016 08:47 AM
I have escalated your issue to the appropriate team.
I work on behalf of HP
07-01-2016 05:27 PM
If you are having this problem, chances are, the problem is the power connector broke inside the laptop. The power connector is poorly designed. It's only being held by 1 screw on one side to hold it. As such, when you insert the power plug in and out, the whole unit moves until it breaks the wires.
Here's the part you'll need. P/N: 801513-001
You can get one from eBay.
HP needs to fire the designer of this laptop. It's so sad to see a $1,300 laptop inoperable because of poor design. How much does it cost HP to fix these under warranty? How much is the cost to the consumers if out of warranty? Goodwill cost? HP's reputation for having poor quality laptops? A LOT! It could have been designed much better without additional cost.