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vvksingh822
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Message 1 of 2
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My HP laptop gets shut unexpectedly!

HP Recommended
Microsoft Windows 8.1 (64-bit)

Hi Team,

I am Vivek. I am using my HP laptop since last approx. 4 years. And, it's been a worthwhile experience! 🙂

However, sice you all know in this pandemic IT people are working from home and due to this the usage of our personal laptop is being increased.

Since last one month I am facing an strange issue in which my HP laptop shuts down unexpectedly without giving a warning message when the battery is lower than 15% or 20%.

I have tried all suggestions and options found on the internet or from HP support website but no luck!

Can you please suggest what is the exact issue here and what is causing this?

Also, suggest the most accurate and feasible solution for this issue.

 

HP Lalptop Details:

Product Number: 1AC75PA#ACJ

[Personal Information Removed]

 

 

Thanks,

Vivek

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@vvksingh822

 

I reviewed your post and I understand that the computer shuts down when the battery reaches 15-20% without any warning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105965.exe

 

If you continue facing the issue, then run a test on the battery following the steps in the below article.

 

https://support.hp.com/us-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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