My HP laptop is having the BSOD with unreadable legtters!

[JasonY1]

So I woke up this morning to study for the finals and when I wake up, I see this.

Can someone help me with my Laptop? Thanks.

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

https://support.hp.com/gb-en/product/hp-15-g000-notebook-pc-series/6545564/model/7486246?sku=K1V26UA

https://www.microsoft.com/en-us/software-download/windows8iso

[JasonY1]

That really does not work! I tried going there but my PC keeps on telling me that windows didn’t load correctly.

[JasonY1 · Accepted solution]

It worked like a charm! On my fourth attempt, I noticed my Bluetooth mouse is plugged in. Thank You!

                   -Jason Yu

[Lil_Boy_Blue]

Sorted.