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‎01-05-2020 10:06 AM

HP Recommended
  • I can enter the trouble shooting menus with escape button.  Nothing I do changes the start up menu from turning on and off 
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1 person had the same question
1 REPLY 1

‎01-08-2020 02:39 AM

HP Recommended

@Pockets300

 

I understand that the Notebook keeps turning ON and OFF and you are unable to get to the Recovery Manager Options

 

I suggest you run an extensive system test first to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If any Test fails or if the Notebook restarts during the Test, please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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