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My HP spectre 360 won't turn on or even charge

How spectre 360
Microsoft Windows 10 (64-bit)

I left my laptop beside the Air conditioning vent for 2 straight days and since then, to my surprise, it won't turn or or even charge. I've tried holding the power button for as long as I can and even tried charging it for 1 hour without disturbing it.  My charger works perfectly because I use it for my phone as well. What can I do? The laptop is only 1 month old. Help would be appreciated. 

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HP Support Agent
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My HP spectre 360 won't turn on or even charge



Welcome to the HP Support Community!


Do you see any light on the computer when you press the power button? If no, then I recommend you contact support as it looks like a hardware issue.


Here is how you can get in touch with support.

1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


If you see a light on the keyboard, then follow the steps in the below article.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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