cancel
Showing results for 
Search instead for 
Did you mean: 
Vanarp
New member
1 0 0 0
Message 1 of 2
64
Flag Post
HP Recommended

My HP spectre 360 won't turn on or even charge

How spectre 360
Microsoft Windows 10 (64-bit)

I left my laptop beside the Air conditioning vent for 2 straight days and since then, to my surprise, it won't turn or or even charge. I've tried holding the power button for as long as I can and even tried charging it for 1 hour without disturbing it.  My charger works perfectly because I use it for my phone as well. What can I do? The laptop is only 1 month old. Help would be appreciated. 

1 REPLY 1
HP Support Agent
HP Support Agent
18,895 18,883 1,248 1,912
Message 2 of 2
36
Flag Post
HP Recommended

My HP spectre 360 won't turn on or even charge

@Vanarp,

 

Welcome to the HP Support Community!

 

Do you see any light on the computer when you press the power button? If no, then I recommend you contact support as it looks like a hardware issue.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you see a light on the keyboard, then follow the steps in the below article.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation