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‎05-14-2017 08:01 PM

HP Recommended
Product: LOT33UA#ABA
Operating System: Microsoft Windows 10 (64-bit)
I was having problems updating windows 10 it was telling me to install the latest version of Windows 10,I just installed Norton Security Suite provided free with my Comcast subscription my laptop was running fine I went to shut it down and it does not want to turn back on.the laptop has been giving problems lately when trying to install any windows updates it says updates are being installed but then it will say updates are being undone do not turn off computer..
3 REPLIES 3

‎05-15-2017 03:24 PM

HP Recommended

Hi @kly1

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the computer is not turning on now.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Do you see any light on the computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2peILAr

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎09-03-2017 06:24 AM

HP Recommended

After an update yesterday My HP 15 stopped working. When I turn it on...nothing..... but when I release the power button, an amber light that detects wifi stays on for about 5 seconds then goes off.

Was this reply helpful? Yes No

‎09-03-2017 06:27 AM

HP Recommended
@The_Fossette wrote:

Hi @kly1

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the computer is not turning on now.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Do you see any light on the computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2peILAr

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

 

Was this reply helpful? Yes No
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