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My Hp laptop wont start on. The caps lock light is flashing all the time and f12 light is on.

HP model:15-r111na
Microsoft Windows 10 (64-bit)

This happened after I dropped the laptop on the sofa. It wont turn on. The caps lock is flashing all the time and f12 light is on. No sound or beeps at all when I switch it on.

 

thank you

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My Hp laptop wont start on. The caps lock light is flashing all the time and f12 light is on.

Hi,


This HP document clearly tells you how to proceed in troubleshooting your issue:
http://support.hp.com/in-en/document/c01732674

Please follow it in order and do the relevant steps according to your current scenario.

Manual: instructions to reseat memory module, hard drive
http://h10032.www1.hp.com/ctg/Manual/c04409502


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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