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bobby_99 Honor Student
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My Hp stream notebook 14 won't start.

hp stream notebook 14
Microsoft Windows 10 (32-bit)
When I turn my laptop on, a white dash appears in the top left corner, then the Hp logo appears and my laptop goes black. this cycle continues to repeat itself until my battery dies. I've tried nearly everything, and every time i try to reset my Pc it tells me I cannot reset it. Please help. I need this laptop for school.
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HP Support Agent
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My Hp stream notebook 14 won't start.

Hi @bobby_99,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

Don't worry as I have a few steps to help you get through this concern,

 

Please attempt the below steps:

 

Perform a Hard reset on the notebook.

 

Attempt a Bios Recovery

 

Run the System diagnostics test as well as an extensive test on the Hard drive and memory from F2

 

For more steps, click here

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that’ll help us and others see that we’ve got the answers!

 

Regards,

Jeet_Singh
I am an HP Employee

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bobby_99 Honor Student
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My Hp stream notebook 14 won't start.

How would I perform a hard reset. I've tried to reset it before, and it wouldn't let me. I believe a hard reset is different however.
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bobby_99 Honor Student
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My Hp stream notebook 14 won't start.

New info. I performed a hard reset and when i turned the laptop on a message appeared as following. "Please install an operating system on your hard disk. Hard disk (3F0)" what should i do now.
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bobby_99 Honor Student
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My Hp stream notebook 14 won't start.

New info. I performed a hard reset and when i turned the laptop on a message appeared as following. "Please install an operating system on your hard disk. Hard disk (3F0)" what should i do now.
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HP Support Agent
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My Hp stream notebook 14 won't start.

Hi @bobby_99,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you are getting an error message Hard disk error 3F0, which seems to be a Hardware issue with the hard drive. I would suggest you run the extensive test on the Hard drive from F2, depending on the results, I would suggest you contact our HP phone support. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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