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‎01-22-2023 04:24 PM - last edited on ‎01-23-2023 05:06 AM by HP Administrator

HP Recommended

Product name: HP Laptop - 15z-ef100 Error Messages: Also when I turn on Chrome it always says (Not Responding) Software Installations: I have installed CCleaner to try to make my laptop run faster

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1 REPLY 1

‎01-22-2023 06:19 PM

HP Recommended

Hello @st255 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Restart Windows

 

(2) Please check <Windows integrity> Part 1

 

Open cmd.exe (right click) as administrator and execute:

chkdsk /f c:

( Answer question with Y=Yes )

 

(3) Restart Windows and let chkdsk do the work at startup

 

(4) Please check <Windows integrity> Part 2

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

  

(5) Please report your results ( of each command )

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