My Laptop suddenly turned off and not turning on

[Prerna2083]

I have a laptop named (Hp 15S FR1002TU ) Today when I working on it it suddleny switched off, then I pluged it to charging then still it won't turn on but after some time later it turned on then in the span of 2 hours this happen multiple time it switch off automatically and after many attempt it will turn on and when it is connected to the charging the charging indicator blinked between white and red light, I have troubleshoot it for operating system but it doesn't shoe any issue. 

[Hawks_Eye]

Hi @Prerna2083 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your laptop is experiencing a power-related issue, possibly tied to the battery or charging system. Let’s work through some steps to identify and resolve the problem:

Step 1: Perform a Hard Reset

1. Turn off your laptop completely.
2. Disconnect all external devices (USB drives, peripherals, etc.).
3. Unplug the charger and remove the battery (if removable).
4. Press and hold the Power button for 15 seconds to discharge any residual power.
5. Reconnect the charger (and battery, if applicable) and try turning on the laptop.

Step 2: Check the Charger and Port

1. Inspect the charger for any visible damage or frayed wires.
2. Ensure the charging port on your laptop is clean and free of debris. Use a soft brush or compressed air to clean it gently.
3. If possible, test with a different charger to rule out issues with the current one.

Step 3: Run Battery Diagnostics

1. Turn on your laptop and press Esc repeatedly to access the Startup Menu.
2. Select F2 to run System Diagnostics.
3. Perform a Battery Test to check its health. If any issues are detected, note them down.

Step 4: Update BIOS and Drivers

1. Visit the HP Support website and search for your laptop model (HP 15S FR1002TU).
   How to Update BIOS Software on Windows PCs | HP® Tech Takes
2. Download and install the latest BIOS update and battery-related drivers.
3. Restart your laptop after the updates.

Step 5: Reset Power Management Settings

1. Press Win + X and select Device Manager.
2. Expand Batteries and right-click on Microsoft ACPI-Compliant Control Method Battery.
3. Select Uninstall device and restart your laptop. Windows will reinstall the driver automatically.

Step 6: Test Without the Battery (Optional)

1. If your laptop has a removable battery, remove it and connect the charger directly.
2. Turn on the laptop to see if it operates without the battery. If it does, the battery may need replacement.

I hope these steps help you get closer to resolving the problem. Let me know how it goes or if you need further guidance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye