cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
BagasKA
New member
1 0 0 0
Message 1 of 1
314
Flag Post

My Laptop turned off when i unplugged the charger

HP Recommended
HP Pavillion Notebook 15-ab032ax
Microsoft Windows 8.1 (32-bit)

I've bought a new Battery for my laptop and already charged it full. But i can't turn my laptop without plugging it to charger. When i unplugged the charger, my laptop just turned off. I've already tried to update my BIOS and uninstall the ACPI but it's not working. When i troubleshoot, this is the result:

Battery check : Primary - Replace(40)

Failure ID: 9300RK-95SAPH-MFPWMG-C0CV03

Can i fix this? Please help.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation