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Pavijan
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Message 1 of 2
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My Pavilion 15 is freezing on daily basis, suddenly. Hard reset on pwr button only.

HP Recommended
pavilion 15-ec1
Microsoft Windows 10 (64-bit)

Hello community,

I have rather annoying problem with this laptop.
Win10 installed, all drivers from HP assistant, GPU/BIOS...all up to date.

Still I get major OS freeze. Keyboard not responsive at all. Mouse dead too.

Only thing I can do is hard reset the machine......

This is happening in both cases, w/out charger brick plugged.

I was browsing here on support forum and tried with several solutions like uninstalling BitDefender. Then tried to find that Intel management protocol to downgrade but I have AMD machine and I don't have it in system devices. 
Nothing helps.

Can you please tell/consult me how to deal with this rather annoying and for laptop troublesome issue?!?!
Unbearable.

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@Pavijan 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.



I am a volunteer and I do not work for, nor represent, HP
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