My Pavilion won`t shut down

[ZaraDonna]

My laptop won`t turn off completely since I upgraded to Windows 10. The power button stays lit, even though it seems the computer isn`t actually doing anything, the screen is completely black and I don`t hear the processor working. I tried performing clean boot in safe mode, but the problem is still here. How can I solve this?

[DavidPK · Accepted solution]

Hi,

Try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and re-creating the file will resolve the problem.

Regards,

DP-K

[ZaraDonna]

I did as you said and my computer has been shutting down for 30 minutes and it still hasn't shut down. Is that normal?

[ZaraDonna]

I had to force shut down and repeat the process, but I'm happy to say it worked. My laptop now shuts down completely in just a few seconds. So thanks 🙂

[DavidPK]

You're welcome and good to hear it's working Ok

All the best,

DP-K