• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-04-2020 01:49 PM

HP Recommended
Product: HP Spectre x360 - 13t-ae000 CTO
Operating System: Microsoft Windows 10 (64-bit)

My spectre laptop for some reason stopped working and turning on altogether out of the blue. I tried much of the trouble shooting through the HP help assistant to no avail and then brought it to a local computer shop. The tech took it apart to check for any possible damage to the internal components and he was unable to find anything. 

 

The computer is a year beyond warranty: June 2019.

 

Do I have any chance of sending in this computer for a replacement at a discounted price and/or would HP offer a decent trade in value if I wanted to purchase a newer laptop?

 

Thanks for any help,

 

Chris

1 REPLY 1

‎09-06-2020 06:42 AM

HP Recommended

It seems to be a problem with the spectre.  I have the same problem and mine is only 14 months old.  I have searched for some way to talk to someone at HP and cannot find anything.  Very poor customer service.  Good luck.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.