08-22-2016 01:03 PM
I tried to use my ZBook Studio G3 today, but it did not started. I plugged it to the wall but only the LED next to the cable of the adapter turned on, no other LED did, I pushed the Power button and nothing happened. I left it plugged in for one hour and tried again, nevertheless, the result was the same: nothing.
Can somebody please help me?????!!!!!!
08-29-2016 09:33 AM
Hey @Libardo, sorry I am late on jumping on this.
Is the unit working now?
I had seen this in the past and it was rare, but BIOS updates seemed to stop this.
Quality Manager - HP VR / Z Desktops
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
10-27-2019 07:15 AM
I had to call HP's contact phone, the solution was to return my laptop (in the original packaging) and get a new one because it was a hardware issue. Take into account that you need your warranty to be active to get the replacement.