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Solved!

My battery is not working and not charging.If I unplug the power cord my PC simply goes dark.

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

My battery is not working and not charging. If I unplug my power cord my PC simply goes dark. I have to connect the power cord again and start. I did a battery check. It says Battery check: primary - replace (40), Failure ID : M32F0C-7P4A6E-XD7WLK-C0AE03, Product ID : P3C93PA#ACJ

Primary battery

-------------------------------------------------

Component test : FAILED

 

What to do? Please help!

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@Raj6661 I've managed to decipher the failure ID and it represents code 601 which confirms a battery 1 failure,

the best way forward is to have the battery replaced, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Or, If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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