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Message 1 of 2
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My computer keeps asking for an administrator or power on password

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HP ENVY x360 m6 Convertible PC

When I try and power on my laptop it asks for an administrator password which I don’t have. It gives me a system disabled screen and gives me a code that says [i 63366816]  

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HP Support Agent
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Message 2 of 2
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@Llopez33

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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