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HP Recommended
HP Notebook - 15-bs212wm

My computer says smart hard disk detects immenent failure and i can't get on my computer 

2 REPLIES 2
HP Recommended

does anyone know something I could do

 

HP Recommended

Hi:

 

Yes, you will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" 500 GB mechanical hard drive with a 2.5" 500 GB solid state drive (SSD).

 

You may also want to upgrade the memory from 4 GB to 8 GB by removing the 4 GB memory chip and replacing it with an 8 GB memory chip, since you have to take the notebook apart to replace the drive.

 

Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com

 

After you replace the drive, you can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is: 3TT16UA#ABA

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