cancel
Showing results for 
Search instead for 
Did you mean: 
Emelie99
New member
2 1 0 0
Message 1 of 3
114
Flag Post
HP Recommended

My computer shut down

Pavilion gaming laptop model 15-cx0016no
Microsoft Windows 10 (64-bit)

I computer froze on the “log-in screen”, I tried to restart it and it shut down completely, the screen is black, the power button is glowing green as if it was on and it doesn’t make a sound...

I’m seriously freaking out, I haven’t even had it for a year, what should I do?

2 REPLIES 2
HP Support Agent
HP Support Agent
7,529 7,533 691 810
Message 2 of 3
57
Flag Post
HP Recommended

My computer shut down

Hi @Emelie99

 

Welcome to the HP Support Community. I'd be happy to assist you with the no boot issue. 

 

Let's try these steps to perform a hard reset on the Notebook PC -

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

 

You may also try these steps - HP PCs - Computer Does Not Start (Windows 10, 😎
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
Emelie99
New member
2 1 0 0
Message 3 of 3
32
Flag Post
HP Recommended

My computer shut down

I managed to get it working on my own...

You can’t remove the battery from my computer as far as I know but thanks for writing exactly what your help center already instructs everyone to try...

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation