11-18-2019 01:28 PM
I computer froze on the “log-in screen”, I tried to restart it and it shut down completely, the screen is black, the power button is glowing green as if it was on and it doesn’t make a sound...
I’m seriously freaking out, I haven’t even had it for a year, what should I do?
11-21-2019 04:35 AM
Welcome to the HP Support Community. I'd be happy to assist you with the no boot issue.
Let's try these steps to perform a hard reset on the Notebook PC -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
You may also try these steps - HP PCs - Computer Does Not Start (Windows 10, 😎
Hope this helps! Keep me posted.
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