My homescreen will not budge . It's frozen and the keys are not responding either! Help!!
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is freezing, and you are unable to boot.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps.
If you continue facing the issue, then follow the steps in the below article.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
The_Fossette I am an HP Employee
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