My hp 360 Envoy, only 5 months old, did a windows update. Bitlocker. I did not create a code

[Drewlong]

Recently bought the above hp envy. Windows update installed bitlocker and I do not have a code for this. Took it to Best Buy Geek Squad. My windows account does not have my PC listed. Serial number is not recognized. I've tried everything. Now I'll have to shoot this thing to put it down. Poed in Carolina

[A_Gayathri · Accepted solution]

Hi @Drewlong,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. please  share the serial No in private 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Drewlong]

Thank you. I got it now. Took 4 days for the number to appear. 

[Joana1983]

I have the same problem. Need help 

[Joana1983]

How did you solve this issue?

[Drewlong]

Log into your Microsoft account, look for your devices. If it's not registered you will have to add it. The bit locker number, as you know, is very long. Once you recover the number just enter it in the pop up.