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Pirosaurus-Rex
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My hp envy 15-j100ni does not turn on

Envy 15 notebook PC model 15-j100ni
Microsoft Windows 8.1 (64-bit)
Hi When I press the power button on my PC, the power button light turns on, the wireless connection lights on orange permanently and the caps lock button flashes regularly, but the screen does not turn on. For a moment, the fans work loudly, but 2 or 3 seconds later they fade, only starting to work faster and faster as the laptop heats up with no other response. It worked for some time, but then just died How can I solve this problem? Help, please
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My hp envy 15-j100ni does not turn on

@Pirosaurus-Rex 

Most likely, the PC is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If that does not work, then there is nothing more you can do by yourself -- and there is nothing we can do because we HERE have no way of diagnosing or repairing hardware problems.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Tech Support's number is 1 (800) 474-6836.

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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Pirosaurus-Rex
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My hp envy 15-j100ni does not turn on

Thank you very much. It is a pity that It would not start the diagnostics. Will have to find local technical assistance.

Thank you very much anyways.

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