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Ariv1
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Message 1 of 2
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HP Recommended

My hp laptop not getting powered ON

Hp 15dy-0004au
Microsoft Windows 10 (64-bit)

Hi Experts, 

 

My hp15dy-00004au laptop is not getting powered ON after sleep/standby mode and caps LED is blinking  2.3 when I try to power on.

 

Please advice how to recover my laptop...I can't get technical support as my warranty got expired on Oct 2019.

 

Thanks and Regards

Ariv

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

My hp laptop not getting powered ON

@Ariv1

 

I suggest you perform a power drain and check if that helps

 

Remove the Battery and AC Adapter. Press and hold the power button for 15 seconds.

 

Put back everything and try powering on

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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