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Confusedasheck
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My hp laptop will not start. It goes to automatic repair page. How to fix? If I click restart it

N5Y05UA#ABA

My hp laptop will not start. It goes to automatic repair page. How to fix? If I click restart it freezes. My mom downloaded some game and ever since it hasn’t worked. I tried a complete factory hard reset but it wouldn’t work please help. 

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My hp laptop will not start. It goes to automatic repair page. How to fix? If I click restart it

Hi,

Can you try performing HP hardware diagnostics at boot and see if there are any hardware problems. It could be that the hard drive has failed.

Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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