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‎03-29-2017 08:32 PM

HP Recommended
Product: Pavilion 11
Operating System: Microsoft Windows 8.1 (64-bit)
My laptop suddenly crashed and now it won't detect a hard drive. I has happened before, and it eventually let me in, but now it won't. What should I do?
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2017 09:28 PM

HP Recommended

Sounds like the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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3 REPLIES 3

‎03-29-2017 09:28 PM

HP Recommended

Sounds like the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎03-30-2017 07:16 AM

HP Recommended
Aww! Ok, well, thanks for your help! I'll definitely look into it!
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‎03-31-2017 02:39 AM

HP Recommended

Hello natgarcia,

I agree with CherylG, the drive seems failed, and it will be great if you can replace it as soon as possible. Also, want to suggest you Windows data recovery software in case you have important data in that undetected hard drive. You can download the Stellar Windows data recovery software and use the search lost volume option to recover your data from the unrecognized hard drive.

Thanks!!

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