My labtop won't turn on it trys to then turns right back off

[Jonsilva]

Hp palvion 15 gaming laptop won't turn on please help this issue

[Raj_05]

Hi @Jonsilva,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion 15 gaming laptop is experiencing a power issue. Here are some troubleshooting steps you can try to identify and potentially resolve the problem.

Basic Troubleshooting

Check the Power Supply:

• Ensure the power adapter is plugged in and properly connected to the laptop.
• Check the power adapter for any visible damage or fraying of the cable.
• Try a different power outlet to ensure the outlet is not the issue.

Battery Check:

• If the battery is removable, take it out and hold the power button for 15-20 seconds to discharge any residual power. Then, connect the power adapter and try turning the laptop on without the battery.
• If the laptop turns on without the battery, the battery may be faulty.

Hard Reset:

• Disconnect all external devices (USB drives, printers, etc.).
• Disconnect the power adapter.
• Hold the power button down for at least 15 seconds.
• Reconnect the power adapter and try turning the laptop on again.

Further Diagnostics

Power LED Indicators:

• Check if any LED lights (power indicator, charging light, etc.) are on or blinking. Refer to the user manual to decode the meaning of these lights.
• Blinking lights can sometimes indicate a specific hardware issue.

[Raj_05]

Listen for Beeps:

• When you try to turn it on, listen for any beep sounds. The pattern of beeps can indicate specific hardware failures. Refer to the user manual or HP support website for details on beep codes.

Remove RAM and Reseat:

• If you're comfortable opening your laptop, try removing and reseating the RAM modules.
• Ensure you are grounded to avoid static discharge which could damage components.

Check for Overheating:

• Overheating can cause the laptop to shut down immediately after powering on. Ensure the laptop's cooling vents are not blocked and are clean from dust.

Advanced Steps

CMOS Battery Reset:

• If you're comfortable with opening the laptop, you can try removing and reseating or replacing the CMOS battery. This can sometimes reset the BIOS settings which might be causing the issue.

Boot to Safe Mode or BIOS:

• Try accessing the BIOS (usually by pressing F2, F10, or Esc during startup) to see if the laptop stays on.
• If you can access the BIOS, it might indicate that the issue is software-related rather than hardware.

By following these steps, you should be able to narrow down the potential cause of the problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support