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‎07-10-2020 05:00 AM

HP Recommended
Product: 2016 HP Stream 11
Operating System: Microsoft Windows 10 (64-bit)

I didn't know windows and laptop makers had started hardwiring Win 10 into the BIOS and Firmware of new laptops.  And this resulted in bricking the laptop when I tried my darnedest to take it off.  At this point I just want to be able to use it, if possible, since the seller was no help and would neither help me fix it nor return it.  Who can I send it to, to fix it, preferrably by mail, or how can it be repaired?  

1 REPLY 1

‎07-13-2020 04:28 AM

HP Recommended

Hi @tccorbett49

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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